Privacy Policy

1) Introduction

This privacy policy explains how Saftal Design ("we", "our", "us") collects, uses, and protects the personal data of users ("you", "your") when using the website: https://saftaldesign.com.

This policy applies in particular if you are located in the European Union (EU) / European Economic Area (EEA), in accordance with the General Data Protection Regulation (GDPR).

2) Data Controller

Data Controller: Saftal Design
Legal form: Fzco
Address: Dubai
Phone: 0585917822
Email: contact@saftaldesign.com

3) Personal Data Collected

Depending on your use of the website, we may collect the following data:

3.1 Data provided by the user

  • First name / Last name (if provided)
  • Email address (if provided)
  • Phone number (if provided)
  • Company name (if provided)
  • Content of your message (form, email, etc.)

3.2 Data related to appointment booking (Calendly)

If you book an appointment via Calendly, certain information may be collected by Calendly (e.g., name, email, date/time of the appointment, information entered in the Calendly form).

3.3 Browsing data / technical data

The website may automatically collect certain technical data essential for operation and security:

  • Server logs
  • Date and time of connection
  • Pages viewed
  • Device type, browser

This data is generally collected through hosting and technical logs.

4) Purposes (why we use your data)

We use your personal data only for:

  • Responding to your contact requests and messages
  • Managing commercial exchanges (quotes, information, questions)
  • Enabling appointment booking via Calendly
  • Enabling contact via WhatsApp (if you click the button)
  • Ensuring website security (fraud/abuse/attack prevention)
  • Improving the website (usability, content) in a basic manner, without advertising profiling

5) Legal Basis (GDPR)

If you are located in the EU/EEA, processing is based on:

  • Consent: when you voluntarily contact us or use certain services
  • Legitimate interest: website security, request management, operation
  • Pre-contractual measures / contract: when you request a quote or service

6) Data Recipients

Your data may be processed by:

  • Saftal Design (internal processing)
  • Namecheap (hosting / server)
  • Calendly (appointment booking)
  • WhatsApp / Meta Platforms (if you use the WhatsApp button)

We never sell your data.

7) International Transfers (UAE / outside EU)

As the company is based in the United Arab Emirates, some data may be processed or accessible from the UAE.

Additionally, some service providers may operate outside the EU/EEA.

When required, we rely on appropriate safeguards provided by the GDPR (e.g., standard contractual clauses) or on mechanisms put in place by service providers.

8) Retention Periods

We retain your data only for as long as necessary:

  • Contact requests: 12 months
  • Prospects / commercial exchanges: 36 months
  • Billing data: according to applicable legal obligations
  • Technical server logs: 12 months

9) Cookies and Trackers

We do not use advertising cookies or audience measurement cookies (such as Google Analytics), unless activated at a later date.

However, certain third-party services accessible from the website (e.g., Calendly, WhatsApp) may place their own cookies or collect technical data during their use, in accordance with their policies.

10) Security

We implement reasonable measures to protect your data (limited access, secure hosting, technical best practices).

Nevertheless, no system is completely secure.

11) Your Rights (EU/EEA users)

If you are in the EU/EEA, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to object
  • Right to restriction
  • Right to data portability (in certain cases)

To exercise your rights: contact@saftaldesign.com

We may request proof of identity in case of reasonable doubt.

12) Complaints

If you believe your rights are not being respected, you may also file a complaint with the competent authority (e.g., CNIL if you are in France, ICO if you are in the UK).

13) Policy Updates

We may modify this policy at any time.

The date of the last update is indicated at the top of this page.

14) Contact

For any questions regarding this policy:
Email: contact@saftaldesign.com
Phone: +971585917822